General Questions
Is Mitsooz a legally registered business?
Yes, Mitsooz is a legal business. We operate as Mitsooz, LLC, a registered and legally recognized company.
If you have any questions or need further verification, please feel free to contact us for more information.
What types of products does Mitsooz offer?
Mitsooz offers a curated selection of elegant home decor, furnishings, and accessories, including items like accent pieces, textiles, and unique home accessories.
How can I contact Mitsooz for support?
You can reach our customer service team via email at support@mitsooz.com or through our contact form on the website.
We aim to respond to inquiries within same to 2 business days.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased online and used for any product on our website.
They make a perfect gift for those who love sophisticated home decor.
What is Mitsooz’s company philosophy?
At Mitsooz, we blend luxury with approachability, offering home decor that reflects timeless sophistication and contemporary charm.
Our goal is to provide high-quality, elegant products that fit your unique style and budget.
Do you have a physical store location?
Currently, Mitsooz operates exclusively online. We are committed to providing a seamless shopping experience through our website, where you can explore our curated collections and shop with ease.
From time to time, though, we may attend popup and/or conference events.
How can I update my account information?
To update your account information, log in to your account on our website and navigate to the account settings.
You can edit your personal details, shipping address, and payment methods from there.
What should I do if I forgot my password?
If you forgot your password, use the “Forgot Password” link on the login page to reset it.
You will receive instructions via email to create a new password.
Do you offer special promotions or discounts?
Yes, we offer various promotions and discounts throughout the year.
Sign up for our newsletter and follow us on social media to stay informed about the latest offers and exclusive deals.
Shipping + Delivery
Do you offer free shipping?
Yes, we offer free shipping on orders over $100 within the USA. For orders under $100, a flat rate of $7 will be applied.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor the status of your shipment through our 'Track My Order(s)' page and/or the courier’s website.
If you have any issues or need further assistance, please contact our customer service team.
Do you ship internationally?
Currently, we only ship within the USA and Canada.
We are working on expanding our shipping options, so stay tuned for updates on international shipping.
What should I do if my order is delayed?
If your order is delayed, please check the tracking information for updates.
Delays can occur due to weather, high order volume, or other factors. If you need further assistance, contact our customer service team for help.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible.
We will do our best to accommodate your request, but changes may not be possible once the order has been processed or shipped.
Do you mail to PO Boxes?
Unfortunately, we do not ship to PO Boxes. Any orders placed with a PO Box address will be canceled and refunded.
Please provide a physical address for delivery.
How do I know if my order has shipped?
You will receive a shipping confirmation email once your order has been dispatched.
This email will include a tracking number that you can use to monitor the status of your shipment.
Are there any shipping restrictions or exclusions?
Certain items may be subject to shipping restrictions due to size or weight.
If any restrictions apply to your order, we will notify you during the checkout process or via email. For more information, contact our customer service team.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Shipping times vary based on the shipping method selected and your location. Standard shipping usually takes 5-7 business days, while exclusions will be marked as such on the product pages or via email (should there be an issue)
Can I select a specific delivery date for my order?
Currently, we do not offer options to select a specific delivery date but are working towards providing you this option.
Why are some of my shipments split up?
Sometimes, your order may be split into multiple shipments for a few reasons:
- Inventory Availability: Items may be shipped from different warehouses or locations. If an item is not available at the same location as other items in your order, it may be sent separately.
- Size and Weight: Large or heavy items may require different packaging or shipping methods, resulting in separate shipments.
- Pre-Order Items: If your order includes items on pre-order or with different processing times, they may be shipped separately when they become available.
Rest assured, you will receive separate tracking numbers for each shipment, and we strive to ensure all parts of your order arrive as quickly as possible. If you have any concerns, please contact our customer service team for assistance.
Returns + Exchanges
What is Mitsooz’s return policy?
At Mitsooz, we want you to love your purchase. If for any reason you are not completely satisfied, you can return most items within 14 days of delivery for a full refund or exchange. Items must be in their original condition and packaging.
Please note that certain products, such as custom or final sale items, are non-returnable. For more details, visit our Returns & Exchanges page.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at Support@Mitsooz.Com.
We process orders quickly, so changes may not be possible once your order has been placed.
However, we will do our best to accommodate your request.
How do I initiate a return or exchange?
To initiate a return or exchange, please visit our Returns & Exchanges page for instructions. You will need your order number and email address to start the process. Follow the provided steps to return the item to us.
Will I be responsible for return shipping costs?
For most returns, you will be responsible for return shipping costs unless the item is defective or we made an error in your order.
Please refer to our Returns & Exchanges policy for more details on shipping costs.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund.
You will receive a confirmation email once your return has been processed.
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact our customer service team as soon as possible.
We will arrange for the return of the incorrect item and send you the correct product at no additional cost.
Are there any items that cannot be returned?
Certain items, such as custom, final sale products or items marked as such, are non-returnable.
Please check the product description or our Returns & Exchanges policy for details on non-returnable items.
How will I receive my refund?
Refunds are issued to the original payment method used for the purchase.
Once we process your return, it typically takes 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.
Can I return an item that was purchased on sale?
Yes, items purchased on sale can be returned within the 14-day return period. Please ensure that the item is in its original condition and packaging. Sale items are subject to the same return conditions as regular-priced items.
Payment + Billing
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
For any questions about payment options, please contact our customer service team.
Is it safe to use my credit card on your website?
Yes, our website uses industry-standard encryption to ensure your payment information is secure.
We prioritize your privacy and take all necessary measures to protect your data.
Can I use more than one discount code on my order?
Only one discount code can be applied per order.
If you have multiple codes, please choose the one that provides the best value for your purchase.
How will I know if my payment was successful?
After completing your payment, you will receive an order confirmation email indicating that your payment was successful.
If you do not receive this email, please check your spam folder or contact our customer service team.
Can I change my payment method after placing an order?
Once an order has been placed, the payment method cannot be changed.
If you need assistance with payment issues, please contact our customer service team as soon as possible.
Can I apply a discount code to my order after it has been placed?
Unfortunately, discount codes must be applied at checkout and cannot be applied to orders after they have been placed.
Please ensure you enter any discount codes before completing your purchase.
Will I be charged sales tax on my order?
Sales tax is applicable based on the shipping address of your order.
The appropriate tax amount will be calculated and displayed during the checkout process.
How do I update my billing information?
To update your billing information, log in to your account on our website and navigate to the account settings.
You can edit your payment methods and billing details from there.
What should I do if my payment is declined?
If your payment is declined, please check your payment details for accuracy and ensure that your payment method has sufficient funds. If the issue persists, contact your bank or credit card provider for assistance.
If you need further help, our customer service team is available to assist you.
Can I get a receipt for my purchase?
Yes, a receipt is automatically sent to your email address once your order is confirmed.
You can also access and download your receipt from your account under the “Order History” section.
Are gift cards refundable or returnable?
No, gift cards are non-returnable and non-refundable. Once purchased, they cannot be exchanged or refunded.
Please ensure you are selecting the correct amount and recipient before completing your purchase.