Returns & Refund Policy

Your satisfaction is our priority. Please view the information below pertaining to our return policy.


If an item sent was not as described or was of low quality, you will have 14 business days from the day you received the item to contact us and receive a full or partial refund.

For items that were damaged during transit, contact us within 3 business days from the day you received product for a refund or item exchange. 

You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods.


Refunds are issued via the payment method that was used to purchase the goods. If you choose to keep the item, we will give a fair partial refund as discussed between you and the Mitsooz team.

Items That Cannot Be Returned

Items that Cannot be Returned: Items include those in the interests of hygiene, gift cards, downloadable software products, and some health and personal care items (if sold).