F.A.Q

Q: How long will my order take to arrive?

Because we have warehouses located both domestically and internationally, expect your products to be delivered within 7-14 business days. At the high times, it will take up to 20 (usually around holidays). 

In the rare cases your items should take more than 20 business days, we will refund you 30% of your order *This for USA and Canada residents only*

Q: What to do if I have not received my products after 4 weeks

Although this rarely happens, if this seems to be the issue with your order, email us immediately and we will rectify the situation.

Kindly email support@mitsooz.com or fill out the form in the contact page.

For the most part, you will always receive tracking information to make sure everything is handled accordingly. 

Also, please note for international orders (anything outside of the USA), it may take a maximum of up to 5 weeks for delivery. We will still keep you updated with your shipments.

Q: What is your return policy?

You, our customer, is may return any product bought through our website within 14 days of receipt.

If you receive a product that is not as described or low quality, you will be entitled to a full refund after speaking with the Mitsooz Team. You will be responsible for return shipment fees.

If you choose instead to keep the item, you will be entitled to a partial refund as discussed with the Mitsooz Team.

Please click here for more information.